September 2007 - Top Knowledge Base Articles

Microsoft CRM
Top KB Articles

Content ID Title
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

923014 "Event ID: 32" and "Event ID: 59" occur when you start Microsoft Dynamics CRM 3.0 Mobile Deployment Manager on a Microsoft Dynamics CRM server

908951 Microsoft Dynamics CRM 3.0 updates and hotfixes

931270 Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: "Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience"

925874 Changes to daylight saving time in 2007 for Microsoft Dynamics CRM

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

834790 How to use Crystal Reports 9 to write parameter-driven reports for Microsoft CRM 1.2

922815 Aktualisierungsrollup 1 für Microsoft Dynamics CRM 3.0 ist verfügbar

911520 E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM

906471 How to change the incoming or outgoing Microsoft Exchange Server settings after the original installation of Microsoft Dynamics CRM is completed

904435 Update Rollup 2 is available for Microsoft CRM 1.2

870635 An update is available to enable Microsoft CRM to work on Microsoft Windows XP Service Pack 2 and on Microsoft Windows Server 2003 Service Pack 1

923387 Error message when you view a report in Microsoft Dynamics CRM 3.0: "System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services."

917948 How to move Microsoft Dynamics CRM 3.0 SQL databases from one server to a different server that is in the same domain

Microsoft Dynamics CRM (Microsoft CRM)

Microsoft Dynamics CRM (Microsoft CRM) is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM (Microsoft CRM) can help your employees make better business decisions and get a clearer view of your customers.

Click below for an information guide on choosing your solution provider
VendorChecklistCRM.pdf

InterDyn BMI - Industry Leading Microsoft Dynamic Products

Established in 1985, InterDyn Business Microvar's (Microsoft Gold Certified Partner) mission is to enhance the lives of its employees and customers by working together to provide quality business solutions.

Industry Leading Products: We pride ourselves on representing and being a top partner with the leading software providers in the marketplace. These products include Microsoft Dynamics GP (formerly Microsoft Great Plains) , Microsoft Dynamics CRM (formerly Microsoft CRM), Microsoft Dynamics AX (formerly Microsoft Axapta), Microsoft Dynamics RMS (Microsoft Retail Management System), iMIS- Nonprofit Solution, and Open Systems and Traverse.

Experience: We have been helping businesses understand the scope, manage the installation, and support critical business software applications since 1985. We have completed over 1,000 implementations and we are currently working with more than 500 active clients to provide ongoing support services.

Proven Methodology: We commit to each client that the appropriate professionals will be assigned to understand your unique requirements, develop a project plan, and implement a total solution.

First Class Support: We stand by you with a fully staffed and an available (from 8:30 a.m. - 5:00 p.m. CST) help desk of experienced support professionals.

Lifetime Relationships: We are known within the industry for the customer community we foster. To support our clients, we host periodic customer focus groups and seminars, quarterly user group meetings and an annual user conference.

The Bottom Line: We are able to help small to mid-size companies by improving there own client relationship management and back office operations. With Microsoft-centric solutions, proven methodologies and years of experience, our clients are gaining the edge they need to compete and win.

Ethical Business Practices: We must conduct ourselves with the highest level of integrity and treat all individuals in our business community with dignity and respect.
InterDyn Business Microvar is committed to both clients and employees in developing a teaming atmosphere, company and employee growth and building the knowledge and the skills that will continue to benefit each of our customers.

Microsoft Dynamics CRM Webcast

Ready to have real-time insight into marketing ROI vs. searching for lost leads?

You have great ideas about streamlining the productivity of your sales and marketing team. InterDyn Business Microvar has the expertise to implement and tailor Microsoft Dynamics CRM™ to help you make your vision a reality.

To learn more about Microsoft Dynamics CRM, join our Webinar Tuesday, October 30th, 2007 from 9am-10:30am.

To register go to: www.clicktoattend.com & type in your event code:121285

or email audrac@businessmicrovar.com

OSAS & TRAVERSE Welcome

We at InterDyn Business Microvar value your business and we want you to make the most of your investment. We have created this blog to highlight important information regarding Open Systems and Traverse software. The blog updates will contain: news, events, and links to important product update information and commonly-used knowledge based articles.

Thank you for joining!

Microsoft Dynamics GP extends mainstreem Support for Microsoft Great Plains 8.0

Microsoft Extends Mainstream Support for Microsoft Great Plains 8.0

Microsoft has listened to requests from Microsoft Great Plains (Microsoft Dynamics GP) customers and partners and has extended the mainstream support date for Microsoft Great Plains 8.0, which was originally scheduled to end October 9, 2007. This date has been extended to align with the other Microsoft Dynamics products’ support lifecycle timeline of 5 years.

Mainstream Support for Microsoft Dynamics GP 8.0 will end October 13, 2009 (previously October 9, 2007). Microsoft will provide a 2007 Year End Regulatory/Tax update. (U.S. and Canadian tax updates will be provided through October 31, 2008.) No additional tax or regulatory updates will be provided for 2008 Year End as well as 2009.

Customers who are current on a service plan can continue to access technical support through October 13, 2009. Customers who are not current on a service plan can access technical support via pay per incident flexible support.

Microsoft Dynamics Customer Source

Microsoft Dynamics CustomerSource Key Features
Online support and product information available any time, from anywhere!

Microsoft Dynamics CustomerSource is a valuable connection to your relationship with Microsoft and an efficient way of accessing information you need 24 hours a day. This one-stop resource helps you maintain and grow your business management solution and increase productivity. Customers with a service plan can use it at any time to get information such as technical support, product updates and downloads, training, events, and more. CustomerSource provides access to timely information about each business management solution and can help reduce support costs by allowing you to find answers to your questions at any time.

When you log in, CustomerSource displays content pertinent to your products and profile, delivering information relevant to you in your geography.

Key FeaturesCustomerSource key features include

• News and Events
• Account Management
• Support
• Knowledge Base
• Downloads and Updates
• Technical Documentation
• Product and Service Information
• Training and Certification
• Solution Finder
• Microsoft Dynamics Newsgroups
• News and EventsStay up to date on the latest corporate, local, and product-specific news and upcoming events.
• News and press releases Read the latest news affecting your business and your Microsoft Dynamics product with information on special offers, new products, product releases, and press releases.
• Articles View articles about business issues from industry experts.
• Conferences and seminars Plan to attend an upcoming seminar or conference. Use this opportunity to learn how you can improve your business success with Microsoft Dynamics while interacting with your peers and team members.
• Online seminars and webcasts Participate in an online seminar or webcast to learn more about how our products and services can drive your business success.

To learn more about CustomerSource please email info@businessmicrovar.com

Microsoft Dynamics GP(formerly Microsoft Great Plains)- Microsoft Dynamics CRM(formerly Microsoft CRM)- Microsoft Dynamics RMS (formerly Microsoft RMS)- Microsoft Dynamics AX (formerly Microsoft Axapta)

Microsoft Dynamics™ RMS Webcast

Join InterDyn Business Microvar for a Webcast on October 02 , 2007.

Explore an innovative, flexible retail solution designed to drive down ownership costs!
For today's retailers, peace of mind depends on the freedom to focus on your business, rather than on your business systems. Join us to discuss the challenges faced by retail organizations today. We'll explore how the right retail solution can connect all of your operations and give you the complete customer view that fuels service and builds loyalty. We'll also discuss the importance of finding a solution that delivers true investment protection: a flexible platform designed for integration and growth, rapid implementation, and expert assistance from InterDyn Business Microvar.

Join our live Webcast and learn more about the many ways Microsoft Dynamics™ Retail Management System (RMS) can help you take your retail business forward.

We look forward to your participation!
Click here to register!



InterDyn Business Microvar
Roseville West Office Building 2277 West highway 36 Suite 300 Roseville, MN 55113
Webcast Date: October 02 , 2007Webcast Time: 8:30 a.m.

Microsoft Dynamics GP Existing Customer Roadshow

Microsoft Dynamics GP (Formerly Microsoft Great Plains)
Existing Customer Roadshow

Don’t miss this insightful Microsoft Dynamics launch event. Be our guest at the Microsoft Dynamics Existing Customer Roadshow.

October 23, 2007- Bloomington, MN9am-2pm
(registration begins at 8:30am)
CLICK HERE TO REGISTER

InterDyn Business Microvar is excited to invite you to join us for an insightful and informative executive briefing. It’s all part of the special Microsoft Dynamics™ Existing Customer Roadshow featuring the latest editions of the Microsoft Dynamics business management solutions, including Microsoft Dynamics GP 10.0

This is a great opportunity for you to find out if now is the right time for you to upgrade your Microsoft Dynamics to empower your people and propel your business forward. At the event,

Microsoft experts will cover the product roadmap and give you a firsthand look at the innovative upgrades available for your Microsoft Dynamics solution, including:

• A sleek, new user experience designed to help your people be more productive.·
• Enhanced business intelligence that delivers one version of the most relevant, business- critical information.·
• Simplified technology for better reporting.
• We’ll also take a look at how Business Ready Licensing may provide more value for your Microsoft Dynamics investment.

The Microsoft Dynamics Existing Customer Roadshow will be in Minneapolis on October 23, 2007. We hope you’ll register as our guest and mark your calendar. We look forward to seeing you there.

CLICK HERE TO REGISTER

P.S. Attendance at each Roadshow event is limited, so be sure to register soon.