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NEW! Microsoft Dynamics CRM Accelerators: - Social Networking Accelerator
- Partner Relationship Management (PRM) Accelerator
- Portal Integration Accelerator Extending Microsoft Dynamics Solutions, Microsoft offers
CRM accelerators, bundled extensions to Dynamics CRM, free to existing Microsoft Dynamics CRM customers.Social Networking AcceleratorMonitor and analyze customers’ conversations on social networking sites. Currently, this Microsoft Dynamics CRM accelerator integrates with Twitter. More networks to follow. Read more. Social Networking Accelerator for Microsoft Dynamics CRM 4.0Labels: Microsoft-Dynamics-CRM
SAVE THE DATE FOR THE MUCH ANTICIPATED RELEASE EVENT FOR TRAVERSE v11! When: October 22 nd, 20098:30-9:00 Registration and coffee9:00-11:00 TRAVERSE v11 Overview11:00-12:00 Lab and light lunch Where: InterDyn BMI Office2277 West Hwy 362 nd FloorRoseville MN 55113 For more information and registration - click here. Labels: event, Open-Systems
Microsoft Dynamics® POS 2009 is a flexible, scalable store management solution that empowers you and your people to provide outstanding customer service and make business decisions with confidence. With Microsoft Dynamics POS 2009, you can optimize store performance and help make people-your organization's most valuable asset-more productive. Leverage innovative features and a highly customizable, role-based user interface to gain quick, simplified access to the information you need to drive business success. Finally, easy-to-use wizards enable you to quickly set up your store operations, while a personalized user experience helps people focus on what matters most-your customers. BENEFITS OF MICROSOFT DYNAMICS POS 2009 Deliver outstanding customer service. Empower your people to offer excellent customer service in less time with an intuitive user experience that deliver quick access to crucial data in a simple touchscreen format. Drive productivity with a tailored retail solution. Automate critical processes based on specific business needs, and implement a retail solution that fits with existing systems and can scale and grow with your organization. Respond quickly to changing business demands. Gain the comprehensive insight you need to make informed decisions and act quickly on new retail opportunities using powerful, real-time inventory management and reporting tools. Maximize store profitability with unique shopping experiences. Enhance the customer experience with the ability to add functionality for multichannel mobility, provide flexible payment options, and offer instant alternatives to out-of-stock items.
To learn more join InterDyn BMI & Microsoft at the Microsoft Dynamics POS 2009 Launch Event! CLICK HERE TO REGISTER TODAY!
When: September 29, 2009
Time: 9AM (Registration opens at 8:30am)
Where: Microsoft Corporate Offices Driving Directions About InterDyn BMI: www.interdynbmi.com
Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit www.interdynbmi.com Labels: events, Microsoft-Dynamics-RMS
Today businesses are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value, because it is:
- Flexible, with the Power of Choice in deployment, purchase, and use.
- Familiar, with an intuitive user interface, so your users can be immediately productive.
- Designed to fit your business, delivering ease of customization and integration.
Top 10 Reasons to Choose Microsoft Dynamics CRM - click here to start your free 30 day trial today!
- Affordability. Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year. Plus, certain customers can qualify for 0% financing until March 20, 2009.
- Industry Leadership. See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.
- Great Fit. Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.
- Operational Insight. The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.
- Rapid Innovation. History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than a year, the September 2008 and March 2009 Service Updates for Microsoft Dynamics CRM Online was released. At the end of 2008, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, and Enterprise Search, as well as a Business Productivity pack, Extended Sales Forecasting, CRM Notifications, and Sales Methodology support. And more innovation is currently in development.
- The Power of Choice. Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or let us host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.
- High User Adoption Rates. Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what customers like Reed Smith and Plante & Moran say.
- Top-Flight Functionality. Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.
- World-Class Customers. Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 750,000 people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector. See what Microsoft Dynamics CRM customers have to say.
- Unmatched Value. The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. Buy now, get started with a free trial, or simply contact us for more information. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.
Labels: Microsoft-Dynamics-CRM
CRM Market Grows 12.5% in 2008 Businesses facing our current economic situation understand the importance of retaining customers. According to BtoB Online, the need to retain customers helped boost customer relationship management expenditures to $9.15 billion in 2008. This is up 12.5% from 2007. Web-based CRM solutions accounted for almost 20% of the total CRM software market last year, up from 15% the previous year. Additionally, this article states that another reason for the increase in need for CRM management solutions is the growing importance of tracking customer conversations and participation in online forums and within social networks. Of the CRM solutions providers experiencing this increase, Microsoft Dynamics CRM experienced the strongest growth in the sales of CRM software by boosting sales 75% in 2008. Discover how Microsoft Dynamics CRM can help your business retain customers in our economic times with InterDyn BMI, and read the rest of the BtoB Online article here. Labels: Microsoft-Dynamics-CRM
Microsoft Dynamics CRM Anchor Page Webinar: August 12, 2009 @ 10am
This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! For full details please click here.
Benefits of the Microsoft Dynamics CRM Anchor Pages:
Convenience of staying with in outlook!
90% of all information needed daily is on one screen
Help to drive ROI through increased companywide productivity
If you would like to regsiter for this event please email audra.carlisle@interdynbmi.com or call 651-746-1466. Labels: event, Microsoft-Dynamics-CRM
 InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days
InterDyn BMI, a Microsoft Gold Certified Partner who specializes in integrating and delivering all aspects of a client's business IT needs including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), e-Commerce, Systems Engineering, Business Process Consulting and Custom Application Development, recently announced a strategic partnership with GoIWX, a leader in IT hosting, Software Plus Service (S+S) and Software as a Service (SaaS). As the next step in a partner hosted offering in the SaaS model, InterDyn BMI in conjunction with GoIWx is announcing a free Microsoft Dynamics CRM 4.0 trial for 30 days and packaged Training for Microsoft Dynamics™ CRM. InterDyn BMI will offer online, instructor led Microsoft Dynamics CRM training at packaged pricing. The training environment will provide base product functionality and will not be configured to client specifics. GoIWx President and CEO, RJ Burgess sees this coordinated offering as a excellent opportunity to help SMB's to make the move to Microsoft Dynamics CRM 4.0 free for 30 days, while providing the opportunity to help the users get the hands-on training any organization needs to either bridge the gap from an older CRM program and get up to speed with new features of the software and at the same time, customers won't have to invest in the IT infrastructure new CRM implementations often require. "This makes the move to the SaaS model more attainable without the large CAP-X expenditures." says Brian Campbell, CRM Sales Manager. “With the CRM program we've just announced we believe customers have greater flexibility and get a better value with the GoIWx hosted model than with CRM Online. We achieve a greater level of flexibility in the installation and configuration. InterDyn BMI is focuses on the sales, implementation and training for their clients to create comprehensive business solutions utilizing Microsoft Dynamics. There are several significant benefits to a program like this." Campbell continues, “This offer provides an option to get up and running on Microsoft Dynamics CRM at a low cost. This will allow the clients to recoup the investment with a faster uptime.” For this joint endeavor, the training offering will be held online and instructor led. This venue allows for interactivity with the attendees and will provide training materials and lab exercises. The training package offer requires a minimum purchase of 3 user license and the installation of non customized or minimally configured Microsoft Dynamics CRM application in the GoIWx hosted environment. Hosting can provide customers an "out of the box" solution which is low cost, with great training designed to fit their needs. Clients with more robust configuration can still get lower cost, with a quicker uptime, and spend CAPEX dollars on tailored training and realize more of an immediate gain. By going partner hosted, we can provide clients of varied needs, a higher return on investment. In addition to CRM training, InterDyn BMI offers customization services, SQL Reporting services, installation and upgrades, advanced workflow training, and SharePoint installation and implementation. About InterDyn BMI: Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS, iMIS and Open Systems. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit http://www.interdynbmi.com/. About GoIWx: Founded in 1995, GoIWx is a leading provider of IT Hosting—services that link business and IT. Our products and services have helped many companies reduce IT administration and increase integration in business tasks. GoIWx is a privately held corporation based in Minneapolis, MN. For more information about GoIWx, call 1-952-258-6300 or visit http://www.goiwx.com/ Labels: Microsoft-Dynamics-AX, Microsoft-Dynamics-CRM, Microsoft-Dynamics-GP, Microsoft-Dynamics-POS-2009, Microsoft-Dynamics-RMS
Join InterDyn BMI Wednesday, August 12 @ 10am for a Microsoft Dynamics CRM webinar specific to new enhacements that CRM users within your organization can benefit from! This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! To learn more click here to register today! Sample Anchor Page: Click on image to enlarge Benefits of the Microsoft Dynamics CRM Anchor Screens:
- Convenience of staying with in outlook!
- 90% of all information needed daily is on one screen
- Help to drive ROI through increased companywide productivity
To register for the webinar please email info@interdynbmi.comLabels: Microsoft-Dynamics-CRM
Microsoft Dynamics POS 2009: Available for Retailers Today
New retail solution emphasizes customer service and cost savings.
REDMOND, Wash. — Aug. 3, 2009 — Microsoft Corp. today announced the availability of Microsoft Dynamics POS 2009, a flexible, scalable solution that helps midmarket companies and specialty retailers provide outstanding customer service, drive employee productivity and make business decisions with confidence. The new solution builds on Microsoft’s promise of the Dynamic Business — a vision for helping companies realize their full potential through the strategic use of flexible business applications that remain relevant as their business needs evolve. “We know retailers need to be responsive in order to keep customers happy and keep them coming back into their stores,” said Michael Griffiths, group product manager, Microsoft Dynamics Retail Solutions. “ Microsoft Dynamics POS 2009 is easy to use and provides powerful data so retailers can spend more time with their customers and less time and money worrying about training employees or managing their technology.” The solution includes a range of new features — which help retailers make informed decisions, respond quickly to their customers’ needs and drive down costs — including these: - Smart search. Enables employees or managers to bring up relevant information in the solution quickly, helping to drive fast employee response times and a better customer experience
- Security-enhanced payment processing. Helps protect cardholder information and minimize fraud with support for the Payment Card Industry (PCI) Security Standards Council industry standards and guidelines
- Software development kit (SDK). Enables partners to develop add-on solutions with their own retail industry solutions such as multichannel, mobility and more
- Real-time inventory management and flexible reporting tools. Integration with Microsoft SQL Services and Microsoft Office, providing business insight that helps retailers make more informed decisions
“Microsoft Dynamics POS 2009 has opened up a world of possibilities for us and really helps my employees take our customer service up another notch,” said Dave Figueroa, owner of Scraps Dog Bakery. “Now when a customer comes in and doesn’t remember which biscuit Fido likes best, one of our sales associates can pull up the customer’s purchase history in just a few seconds.”
Microsoft Dynamics POS 2009 is easy to deploy and manage, and reduces customers’ total cost of ownership by working easily with other Microsoft technologies. The out-of-the-box alignment makes tasks easier and faster for retailers by eliminating the need to enter redundant data into disparate systems, and the familiar look and feel of the solution helps employees get up and running quickly. In addition, Microsoft Dynamics POS 2009 provides a great opportunity for partners to develop add-on solutions that work with enterprise resource planning (ERP) products from both Microsoft and third-party providers.
Microsoft Dynamics POS 2009 is currently available in English in Australia, Canada, New Zealand, the United Kingdom and the United States. More information about Microsoft Dynamics POS 2009 can be found at http://www.microsoft.com/dynamics/pos. If you have questions regarding Microsoft Dynamics POS 2009 click here to contact InterDyn BMI today! Labels: Microsoft-Dynamics-POS-2009, Microsoft-Dynamics-RMS
Microsoft Dynamics CRM helps hospitality and entertainment companies become more customer-centric to earn loyalty and boost revenues. • Gather information about the customer’s entire experience—from the reservation and transaction level on up—to refine your services and deliver more value. • Win customer loyalty and increase revenue by providing more personalized service. • Generate customer profiles to segment customers and better target your marketing efforts. Guest InsightWith Microsoft Dynamics CRM, you can get rich information about every guest or customer. By using this information, you can provide personalized attention to your customers, to deliver a more compelling experience and keep them coming back. And, because Microsoft Dynamics CRM offers a familiar interface that is easy to use, adoption is quick. • Gather consistent customer data in a single information repository to better understand each guest’s needs and enhance and cultivate profitable customer relationships. • Measure and learn from customer behavior how to improve your product and service development as well as performance management. • Reduce IT costs and complexity with a flexible infrastructure that gives you the ability to integrate CRM with your back-end systems and share customer information across departments. Customer ServiceCreate strong relationships with guests to build repeat business and gain loyalty. By capturing every guest interaction, regardless of channel, you add to your knowledge base. With this valuable information, you can better meet guest needs, to give you a competitive edge. • Manage and track all guest-facing activities. • Identify trends and provide personalized service with access to real-time, actionable data. • Use shared document repositories to improve the quality and efficiency of organizing teams, meetings, and deliverables. • Take advantage of document version controls to accelerate approval workflows and deliver better service. • Benefit from advanced security that helps protect customer and company data. Sales and Marketing
Enhance your processes to gain more value from your sales and marketing activities with easy access to information across sales and marketing. Up-sell and cross-sell more efficiently and transform your customer interactions into marketing opportunities. • Automate marketing processes to respond quickly to requests and inquiries and set reminders for follow-up. • Easily associate events and ticketing with accounts and sponsorships. • Improve sales opportunities for group sales and packages with easy access to customer data. • Segment your customer base to target your marketing efforts appropriately and optimize your return on investment. • Identify high-value customers across franchises and venues. • Provide mobile access to CRM data, so salespeople have access to comprehensive customer information while on the road. For questions regarding Microsoft Dynamics CRM please click here to contact InterDyn BMILabels: Microsoft-Dynamics-CRM
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