Job Opening: Support Specialist

InterDyn Business Microvar, Inc. offers financial and business management solutions for small to mid-size organizations. Software solutions include Microsoft Business Solutions Microsoft Dymanics GP and Microsoft Dynamics CRM and Microsoft Retail Sales Management (RMS). Services include installation, implementation, training and support.

Support Specialist-Minneapolis Office
This help desk position provides phone support to clients and employees for MBS Dynamics GP and related applications. Providing support for Dynamics GP, you’ll be involved in troubleshooting many types of problems, as well as providing training. This position requires experience in help desk or customer service and a basic understanding of accounting. Experience with Dynamics GP software, relational databases and SQL experience a plus. Candidate must have excellent time management and organization skills, with attention to detail and the ability to handle multiple tasks simultaneously. Great phone skills, good people skills, a positive attitude, the ability to self-manage tasks and experience with software such as MS Word, Excel, and Access are preferred.

Specific tasks in your day might include working with a team to complete the following:
·Serve as first point of contact for customers needing support

·Provide software and systems support to clients and coworkers via the phone. Log client issues in service tracking software, and manage call volume.

·Escalate issues you are unable to resolve to team members with the appropriate skills. Act as liaison between team members and clients as necessary to deliver support.

·Schedule appropriate resources for client site visits as needed, and provide the necessary documentation to complete tasks assigned.

·Use standard troubleshooting techniques and multiple resources to resolve issues within products which you may not have had prior experience.

·Work with Customer Support Team to develop processes and documentation to improve efficiency.

·Attend BMI User Group meetings, and occasionally visit clients to address issues or nurture relationship.

If you are excited about working with customers in a fast-pace, challenging and fun environment, please email, fax or mail your resume to: careers2007@businessmicrovar.com (651) 639-0687 2277 West Highway 36, Suite 300, Roseville, MN 55113

FACTA and Microsoft Retail Software

InterDyn Business Microvar recommends that all our customers review their system to make sure they comply with The Fair and Accurate Credit Transactions Act. Older versions of Microsoft RMS did not comply with regard to the printing and storing of credit card information. The act went into effect as of December of 2006 and the industry is beginning to see class action lawsuits for those not in compliance. Here is an excerpt from privacy rights ClearingHouse's website regarding FACTA and it's implication for retailers

Credit card receipts that include full account numbers and expiration dates are a gold mine for identity thieves. In some states, printing of the full account number is already prohibited. For the future, FACTA sets a national standard requiring truncation of credit card information.

FACTA says credit and debit card receipts may not include more than the last five digits of the card number. Nor may the card's expiration date be printed on the cardholder's receipt.

We recommend that all retailers running Microsoft RMS educate themselves on the implications of FACTA for their business and contact InterDyn Business Microvar at 651-639-0575 for assistance in complying.

Microsoft Dynamics CRM Webinar

YOUR Invitation to an Exclusive Microsoft Dynamics CRM webinar series.
CLICK HERE TO REGISTER

Thursday, May 24th
9am – 10:30am CST

• Presentation Highlights
• Outlook Integration
• Sales Management
• Marketing Automation
• Customer Service
• Contact Management
• Customization
• Space is limited, so sign up now to assure your spot!
  

InterDyn Business Microvar tailors communication and collaboration solutions for organizations like yours, giving people the tools they need to help drive success. Every business is unique, but one fact is true for all: In today’s rapidly changing business world, companies need to stay connected to their customers and in tune with customer preferences.

Our experts will work closely with you to create security-enhanced, manageable, and easy-to-use solutions to help:

• Simplify the way your people, your partners, and your customers work together.
• Improve productivity with easy access from anywhere, anytime, to anyone.
  

Why Microsoft Dynamics CRM?Acquiring, servicing, and retaining customers are key challenges for every business. A streamlined strategy that connects all customer-facing processes and activities can help keep customer relationships at a desired level. With Microsoft Dynamics CRM solutions, you can craft such a strategy. You can integrate sales, services, and marketing processes to provide a satisfactory customer experience while maximizing your revenue potential. With thousands of CRM customers worldwide and hundreds of thousands of users, Microsoft Dynamics CRM is the right choice for customers who are looking for speedy, cost-effective, and flexible CRM solutions.
As a trusted Microsoft partner, we offer the expertise and service to help you integrate powerful Microsoft solutions with your infrastructure today so you can keep your business productive and running smoothly in the future.
See for yourself how you can give your people and your customers more for less.

CLICK HERE TO REGISTER

If you have any questions or help with registration please contact Audra Clair: audrac@businessmicrovar.com or 651.746.1466