INTEGRATING MICROSOFT DYNAMICS CRM WITH SIEBEL DEPLOYMENTS

Microsoft Dynamics CRM is designed for high user adoption, engineered for rapidly changing business needs, and optimized for IT constrained environments. It is enterprise CRM that works the way you do, works the way business does, and works the way technology should. Companies that have already invested heavily in other CRM systems such as Siebel can act now to rapidly realize the benefits of Microsoft Dynamics CRM, without waiting for a full-scale reimplementation. Underlying CRM installations can be migrated over time with minimal disruption to the business.


Since the mid-1990s, businesses, government and other large organizations have poured billions of dollars into implementing customer management systems, such as Siebel, in hopes of achieving a 360 view of the customer, and driving profits through stronger customer relationships. These efforts, however, have met with varying degrees of success; and most notably, with poor user adoption. Many customers also found that the systems were difficult to deploy, and once deployed, were difficult to adapt as business needs changed. For many organizations, the lack of flexibility has caused change request queues to extend beyond 6 months, straining IT resources and business-IT relations. Microsoft has focused on designing a CRM system for high user adoption with seamless integration to familiar and easy to use Microsoft software. Microsoft® Dynamics™ CRM takes advantage of Microsoft Office to maximize ease of use and the Microsoft platform to maximize flexibility and adaptability.



Microsoft Dynamics CRM offers benefits for:

• Users: a familiar user experience embedded in Microsoft Office Outlook.



• Business Analysts: a UI-based mechanism to quickly make changes to the application to fit business needs.



• IT: a modern Web services based architecture that enables integration with other applications.
  
  

Companies that have made significant investments in other CRM systems such as Siebel can rapidly realize the benefits of Microsoft Dynamics CRM without waiting for a full-scale reimplementation. This can be achieved using a federated deployment model to synchronize needed information between Microsoft Dynamics CRM deployed at a divisional or regional level, and the existing Siebel system. Underlying CRM installations can be migrated over time with minimal disruption to the business.

For more information about Microsoft Dynamics CRM contact:
InterDyn Business Microvar 2277 West Hwy 36, Suite 300 Roseville, MN 55113 651-639-0575 info@businessmicrovar.com